Services Partner Value Index
The Black Belt Certified metric is transitioning to a new logic and will not be scored in the May release of the Partner Value Index for Services. As a result, it has been temporarily assigned a value of 0. The updated metric and scoring will be available in PXP starting June, and the final index calculation will reflect this change. This interim release is intended to help partners understand the updated category weightings.
These are the current category weights according to the latest release from Cisco.
An additional update is expected in June.
Services Value Index (weighted average)
Each category, such as foundational, capabilities, performance and engagement, is given a weight. Additional metrics are weighted within each category.
After calculating individual points against each of these metrics, Cisco calculates the overall value index, which is a weighted average of all these points.
Overall weight
Shows the blended weight between category weight and metric weight (category weight)
Index value
All metrics based on a 10-point scale.
Weighted value
Out of a total of 10 points, how much can be earned for each metric.
Services Value Index
How to boost your Services Partner Value Index
Maximise enablement
MSP Practice Level – Advance your managed services maturity to unlock higher value tiers.
Customer Experience (CX) Specialisation Find information here
Black Belt Certifications – Aim for one Black Belt certification per $100k in services bookings.
Career Certifications Bolster your team’s skills with CCNP, CCIE, or CYBEROPS certifications.
Grow recurring revenue
ACV Growth Annual Contract Value growth = 1 point (of 10) – focus on renewing and expanding service contracts.
TCV Growth Total Contract Value growth = 1 point (of 10) – increase total Cisco services sold, including support and success offers.
Focused selling
Renewal Rates Track and improve service renewal rates in 5% increments – critical for long-term value.
Attach Rate Increase the % of hardware/ software sales with associated Cisco services (Smart Net, Success Tracks, etc.).
Lifecycle Partner Journey
Onboarding Execution Achieve Lifecycle Incentive (LCI) onboarding milestones to enhance partner impact score.
Adoption & Expansion Hit adoption/ expansion metrics in LCI-eligible deals – reflects strong services delivery capability.