Support Services

Westcon is an ELITE Palo Alto Networks Accredited Support Centre (ASC).

We provide unbeatable remote assistance for product or service functionality failure through Levels 1-3 incident management.

Compared to Vendor direct support, WestconCare offers an array of additional services - helping you fulfil your customers needs, ensure a long-lasting relationship and drive incremental business.

Service	Vendor direct Support	WestconCare support*
8x5 language capabilities - German/Spanish French	NO	YES
Multi-vendor-skilled engineers	NO	YES
Full management and control of L3 escalations	NO	YES
Pricing support	NO	YES
Incident management (L1-L3 vendor) & troubleshooting assistance	YES	YES
24/7 language capability - English	YES	YES
Online ticket tooling	YES	YES

*Change management, troubleshooting, log collection and configuration support available as additional support services from Westcon

Put our customers first with WestconCare

Do you recommend our support services?

4.63

How would you rate the quality of the solution provided?

4.27

Technical expertise of the support engineer.

4.34

Contact your dedicated local team today!

Westcon-Comstor (Westcon International) has been a leading global technology distributor for over 30 years. Today, we continue to lead the market through unrivalled channel support and expertise in global deployment, digital distribution and services. Deep market insight and vendor relationships coupled with a uniquely collaborative approach enables our partners across the supply chain to deliver the solutions they need to grow and thrive in today’s digital world.

Main index